, the isle of wight's favourite car buying serviceFrequently Asked Questions

Selling your car with in just 3 easy steps, we have made the process as easy as possible for you. However, we do understand that you may have questions about your car selling journey so we have put together this help page for you.

Of course our experts are always on hand to speak to you if you can't find the answer you are looking for.

FREE Vehicle Valuation

Simply enter your vehicles registration below.

Frequently asked questions

Making an appointment for an appraisal

Once you have received an initial valuation from us, simply contact one of our branches and book a day and time that suits you.

Remember, your appointment with us for an appraisal is free and there is no obligation to sell your vehicle

  • Your Vehicle You will need to bring your vehicle so we can give it a quick check over
  • V5 Logbook This is the registration document for your vehicle also known as the logbook. It will need to be in your name so as we know you are the registered keeper or have the permission of the legal owner to sell the vehicle if you choose to do so
  • Service History If your vehicle has any service history, please bring this with you as no service history will have an adverse effect on the vehicles value
  • MOT Certificate Only vehicles 3 years and older require a valid MOT. If your vehicle has an MOT certificate, please bring this along. If you don’t have the MOT certificate we can carry out a check online
  • Finance Details If your vehicle has any outstanding finance, then please bring your finance details with a settlement figure, we can help you get the settlement figure if you would prefer
  • Both Sets of Keys Please bring both sets of keys for your vehicle. Our valuation is based on the vehicle having 2 sets of keys. Don't worry if you don't have both sets, but please let us know when you bring your vehicle in.
  • Vehicle Extras We will need any other extra bits that your vehicle comes with, such as locking wheel nuts, security codes for car entertainment systems, satellite navigation systems disc/cards
  • Bank Details If you choose to sell your vehicle, then having your bank details speeds up the process. The bank account should be in the name of the registered keeper otherwise we require the legal owners consent.
  • Vehicle Extras We will need any other extra bits that your vehicle comes with, such as locking wheel nuts, security codes for car entertainment systems, satellite navigation systems disc/cards
  • Two Forms of Identification You will need identification with your current address such as a utility bill or council tax letter and this must match the address on the V5 document. You should also bring in photo identification such as passport or driving license. Identification must be original copies

We don't recommend that you just turn up as we may not be able to fit you in and do not want you to have a wasted journey. 

Simply contact us beforehand and we can book a day and time to suit you.

Your appraisal will take approximately 15 minutes. 

We have free tea and coffee for you while you wait. You are quite welcome to drop your car off with us and come back later. We can contact you when the inspection is complete.

Of course we will. We can arrange to settle any outstanding finance, just remember to bring the details with you when you come to see us. Our experts can answer any questions you have about settling your finance and will go through process with you in detail.

In a nutshell, NO

Unlike other car buyers when we say 100% free we do actually mean 100% free. We do not charge you any admin fees to buy your car, ever

You get 100% of the money we agree on, simple

When we buy your car, we will make payments directly into your bank. All banks differ but the usual standard transfer is within 3 working days.

The banks do offer a faster payment service on the same or next working day. The price of these services is out of our control and is set by the banks and the charge paid to them will be deducted from the agreed price. Please let us know if you wish or need to use one of the bank faster payment services and we will arrange this for you and give you all the details of bank charges and timescales.

We fully understand that the unexpected can occur when we need to be somewhere, so if you think you will be late or unable to make your appointment, simply contact us as soon as you are able to.

We will do our best to fit you in or we can simply reschedule when its next convenient for you.

If your car has a private plate then yes we can still buy it. 

However, if you want to keep or retain your private plate then you will need to place it on retention via DVLA or assign it to another vehicle. We will happily help with this process.

You will have to pay the current DVLA fee to retain a private plate which is £80.00. This process may delay the transfer of funds in to your bank for the sale of the vehicle until all documents are returned from DVLA.

Unfortunately, we do not operate a vehicle collection service but we can arrange for it to be collected by a local firm. There will be a charge for this payable directly to them, we can deduct that charge from the agreed sale price should you wish.

The initial valuation is based on the details you provided in step 1. When you bring your vehicle to us for the inspection, we do a quick check and if everything is as described then you will receive the full amount we offered.

If our onsite inspection shows or highlights any issues we will fully detail them and discuss them with. You will be welcome to check any of the issues we have brought to your attention.

Everything will be open and honest and remember, there is no obligation to sell your car if the price isn't right and it will not cost you a penny

Copyright © 2024 All right reserved.

Copyright © 2024 All right reserved.